Insights
Notes on running a home-services business.
Short, plainspoken takes on operations and practical AI — the stuff I see working (and not working) inside real businesses.
The most expensive employee in your business is you
The most expensive employee in a $2M home-services business usually isn't a tech or the office manager. It's the owner — doing $15/hour work.
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AI won't replace your CSR. It'll do the work they never have time for.
AI doesn't replace your CSR — it covers the gap they never had time to fill: the follow-ups that quietly cost you revenue.
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Three numbers every home-services owner should know cold
Cash runway, gross margin by job type, and what's recurring out the door. Most owners can't answer all three without logging in.
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